Thank you for choosing our online grocery website for your shopping needs. We aim to provide you with the best possible shopping experience and hassle-free delivery of your orders.
We offer various shipping methods to meet your requirements. Our standard shipping method is doorstep delivery. For express shipping, we charge a nominal fee, and the order will be delivered within 24 hours.
We offer free shipping for orders above 39.99 euro. For orders below 39.99 euro, a flat rate of 3.89 euro will be charged for standard shipping. For express shipping, a flat rate of 10 euro will be charged for orders below 50 euro.
We strive to deliver your orders within 2-3 business days for standard shipping. However, delivery time may vary depending on the availability of the products and the location of the delivery address. We will keep you updated regarding the status of your order through email or text message. For express shipping, orders will be delivered within 24 hours.
We deliver to all over the Germany. However, please note that we do not deliver to P.O. Boxes or APO/FPO addresses.
Please ensure that you or someone authorized is available to receive the delivery at the delivery address. If the delivery is not possible due to the unavailability of the recipient, we will attempt to deliver the order on the next business day.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team. We are always happy to assist you.We offer fast and reliable shipping to all parts of Germany, so you can receive your groceries in no time. Our shipping rates are competitive and based on the weight of your order. Orders over a certain amount may qualify for free shipping. We use reputable carriers to ensure that your groceries are delivered safely and on time.
At our KBazar online website, we strive to ensure that our customers are satisfied with the products they receive. In the rare event that you receive a damaged, expired, or incorrect item, we offer a hassle-free return and exchange policy.
You may return the item within 14 days of delivery if the product is damaged, expired, or incorrect. To initiate a return, please contact our customer service team with your order number, item name, and reason for the return. Once we receive your request, we will initiate the return process and provide you with a return label.
Upon receiving the returned product, we will inspect it and process your refund within 7 days. Please note that the refund will be credited to the original payment method used for the order.
If you received an incorrect item, you may request an exchange for the correct product. To initiate an exchange, please contact our customer service team with your order number, item name, and reason for the exchange. Once we receive your request, we will initiate the exchange process and provide you with a return label.
Upon receiving the returned product, we will inspect it and process your exchange within 7 days. Please note that the exchange will be subject to availability of the product. If the requested product is not available, we will initiate a refund.
If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact our customer service team. We are always happy to assist you.
Kbazar Online Store is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place: the customer has to pay for the shipping in return.
